FAQ

SITE-WIDE DISCOUNTS / DISCOUNT CODES

Site-wide discounts or discount codes do not apply to items on clearance or already discounted. 

GIFT CARDS

Gift cards purchased are not refundable and may not be redeemed for cash value.

COLORS
We have made every effort to display product colors on the Epiphanie website as accurately as possible. However due to monitor discrepancies, we cannot guarantee that your display or color will be accurate.

PRODUCT CARE

All Epiphanie bags are made from high quality full grain leather. They may be treated with regular leather spray protectants. To clean, we recommend PROFESSIONAL LEATHER DRY CLEANING ONLY. We take special care to design all our products for long-lasting function and enjoyment. If you care for your bags, they will age well. We have included a custom-fitted storage/dust bag to protect it when it is not being used. Do not put any part of this bag into a washing machine or dryer. Nor is it recommended to use bleach or other cleaners on the exterior or interior of your bag. Interior panels may be gently removed and hand-washed using a soft, water-based cleanser. When you’re done, let them air dry.

LEATHER

Be aware that because our bags are made from high quality premium leather, they may display markings that are characteristic of leather. We feel that these markings add to character to your bag, and do not consider them a defect.

WARRANTY

Epiphanie bags and accessories are hand-crafted by artisans, using top-quality materials. All Epiphanie bags carry a one year warranty, covering original workmanship and material defects on products purchased from our website. This warranty does not cover damage due to improper care, negligence, misuse, accident, or natural wear and tear that occurs to the product and materials as the bag is used over time. Please not that due to the artisanal production of our collection and the organic nature of our materials, variations in leather and patina on hardware are expected, and are part of what makes every bag unique. 

PRIVACY & SECURITY

Epiphanie respects the privacy of our valued customers. We are committed to earning and keeping your trust. Our goal is to make your shopping experience easy, safe, and confidential. We do not share email addresses. And we have deployed premier safeguards to protect your personal information.

TERMS AND CONDITIONS
All orders are subject to the Terms listed on this site. Epiphanie reserves the right to cancel any order at which time, we will immediately notify this action by email or phone, using the email address or numbers provided. We will refund all payment using the original method received. All orders are subject to availability of stock. Epiphanie cannot be held liable for any accidents resulting in personal injury or equipment damage that involve any of our products. Prices and availability and estimated delivery times are subject to change at any time.