FAQ

SHIPPING

WHAT SHIPPING METHODS DO YOU OFFER? All domestic orders will ship via UPS Ground, unless otherwise indicated. You have the option to choose from expedited shipping methods at checkout.

WHEN WILL MY ORDER SHIP? In-stock orders placed before 10am (CST) typically ship the same day (excluding weekends). Please allow 1-3 business days for processing.

DO YOU SHIP OUTSIDE THE USA? Yes, Epiphanie offers shipping around the globe! International orders are shipped via USPS as well as APO/FPO orders, and typically take an average of two weeks or less to arrive. Please be aware that international orders may be assessed additional customs fees and/or taxes upon entry into your country. These fees vary by country and are not included in the shipping and handling charge assessed by Epiphanie. If you are unwilling to pay these additional fees, please note that Epiphanie is not responsible for costs associated with returning your bag to us.

EXCHANGES

To request an exchange, email support@epiphaniebags.com within 10 days of receiving your bag. Items must be in brand new, unused condition in the original packaging. Please include the name of purchaser, the order number, and the reason for exchange. Pending approval, you will receive and RMA number and return instructions within 1-2 business days. Please be sure to write the RMA number on the outside of your box. Items received without an RMA number will be returned to sender. Be sure to use an insured method for shipment such as UPS or FedEx, and keep your tracking number. Epiphanie is not responsible for items lost in transit. Upon receipt and inspection of item(s), your replacement bag will be shipped at our expense within 1-2 business days, if you are located in the US. Please note we do not pay for replacement shipping if you are located outside the US. Shipping and handling fees are non-refundable. And we only accept exchanges that were purchased from our website, not any other online or retail location.

RETURNS

To request a return, email support@epiphaniebags.com within 10 days of receiving your bag. Items must be in brand new, unused condition in the original packaging, and received within 10 days from the date your RMA was issued. Items received after 10 days will be returned. Please include the name of purchaser, the order number, and the reason for return. Pending approval, you will receive and RMA number and return instructions within 1-2 business days. Please be sure to write the RMA number on the outside of your box. Items received without an RMA number will be returned to sender. Be sure to use an insured method for shipment such as UPS or FedEx, and keep your tracking number. Epiphanie is not responsible for items lost in transit. Upon receipt and inspection of returned item(s), your refund will be issued within 7 business days. Please note shipping and handling fees are non-refundable, as well as items marked as "final sale". We only accept returns that were purchased from our website, not any other online or retail location.

COLORS
We have made every effort to display product colors on the Epiphanie website as accurately as possible. However due to monitor discrepancies, we cannot guarantee that your display or color will be accurate.

PRODUCT CARE

All Epiphanie bags are made from high quality full grain leather. They may be treated with regular leather spray protectants. To clean, we recommend PROFESSIONAL LEATHER DRY CLEANING ONLY. We take special care to design all our products for long-lasting function and enjoyment. If you care for your bags, they will age well. We have included a custom-fitted storage/dust bag to protect it when it is not being used. Do not put any part of this bag into a washing machine or dryer. Nor is it recommended to use bleach or other cleaners on the exterior or interior of your bag. Interior panels may be gently removed and hand-washed using a soft, water-based cleanser. When you’re done, let them air dry.

LEATHER

Be aware that because our bags are made from high quality premium leather, they may display markings that are characteristic of leather. We feel that these markings add to character to your bag, and do not consider them a defect.

PRIVACY & SECURITY

Epiphanie respects the privacy of our valued customers. We are committed to earning and keeping your trust. Our goal is to make your shopping experience easy, safe, and confidential. We do not share email addresses. And we have deployed premier safeguards to protect your personal information.

TERMS AND CONDITIONS
All orders are subject to the Terms listed on this site. Epiphanie reserves the right to cancel any order at which time, we will immediately notify this action by email or phone, using the email address or numbers provided. We will refund all payment using the original method received. All orders are subject to availability of stock. Epiphanie cannot be held liable for any accidents resulting in personal injury or equipment damage that involve any of our products. Prices and availability and estimated delivery times are subject to change at any time.