We want you to love your Epiphanie purchase! If for some reason it doesn't work for you, we're happy to accept a return or exchange within 20 days from the date it was purchased.
RETURNS & EXCHANGES
- To request a return or exchange, email firstname.lastname@example.org. Items must be in brand new, unused condition in the original packaging, and received within 10 days from the date your RMA was issued. Items received after 10 days will be returned.
- Please include the name of purchaser, the order number, and the reason for exchange.
- Pending approval, you'll receive and RMA number along with a shipping label to send back your item at no additional cost.
- Upon receipt and inspection of item(s), your replacement bag will be shipped at our expense. Or your refund will be issued within 7 business days.
- Items purchased with a discount code, on sale or customized or made to order are a final purchase and not eligible for exchange or return.
- Please note we do not pay for replacement shipping if you are located outside the US. Shipping and handling fees are non-refundable.
- We accept exchanges that were purchased from our website, not any other online or retail location.